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Welcome to The Avery Clinic. By engaging with our services, you agree to adhere to the following terms and conditions, which are designed to ensure transparency, fairness, and the highest standard of care. Please read these carefully.

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1. Information and Privacy

• All clients are required to provide the following contact details to secure an appointment: Full Name, Address, Date of Birth, Email, and Phone Number.

• Upon booking, clients will receive a medical history form, which must be completed prior to their appointment. This is essential for consultation and treatment planning.

• All personal information is handled confidentially in accordance with applicable Data Protection legislation and will not be shared with third parties without prior written consent.

• Clients may opt out of mailing lists or promotional communications by unsubscribing at any time.

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2. Appointments and Deposits

• All bookings require a non-refundable deposit to secure the appointment.

• Deposits are redeemable against treatments or refunded if you choose not to go ahead with treatment after your consultation.

• If you need to cancel or reschedule, at least 48 hours’ notice is required. Deposits will only be carried forward in such cases.

• Cancellations or changes made with less than 48 hours’ notice will result in forfeiture of the deposit, regardless of the reason (including illness or travel disruptions).

• If no deposit is taken and an appointment is cancelled within 48 hours, a £50 late cancellation fee will automatically be charged within 72 hours.

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3. Packages and Special Offers

• Package treatments must be paid in full before commencing.

• Missed sessions or cancellations with less than 48 hours’ notice will result in forfeiture of that session.

• Special offers are subject to these Terms and Conditions and cannot be combined with other offers unless explicitly stated.

• Vouchers and promotional offers are non-transferable, non-refundable, and cannot be exchanged for cash or alternative treatments.

• All vouchers and offers have a stated expiration date and cannot be extended once expired.

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4. Treatment Guidelines

• New patients are typically seen for consultation and assessment. Treatments are generally not provided on the first visit, except when deemed appropriate by both the practitioner and patient.

• Routine reviews for botulinum toxin treatments are available within 2–3 weeks of treatment as a courtesy. Adjustments or additional treatments cannot be offered beyond this timeframe.

• Clients should not attend the clinic if they are unwell, including symptoms such as colds, cold sores, or skin infections. Treatments may be contraindicated when unwell.

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5. Payments​

• Payments for treatments must be made in full at the time of the procedure.

• The clinic accepts cash, major debit, and credit cards.

• Refunds are not offered if the results do not meet client expectations. All treatments and packages are non-refundable and non-transferable.

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6. Children Policy

• Individuals under 18 are not eligible for injectable treatments. Skin treatments may be provided to clients aged 12 and over for specific conditions.

• Children are not permitted in treatment rooms and should not attend the clinic unless old enough to remain unsupervised in the waiting area.

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7. Communication Policy

• We respond to messages, emails, and calls during business hours: Monday to Friday, 9:00 AM – 5:00 PM.

• Messages received outside these hours will be monitored, and emergencies will be prioritised.

• For emergencies, please contact us via phone, WhatsApp on 07543 204414, or email and include “EMERGENCY” in the subject line.

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8. Feedback and Complaints

• Feedback is welcomed and can be provided verbally, via email, through our website, or on third-party platforms such as Save Face.

• If you have a complaint, notify us immediately so that we can arrange a follow-up appointment to address your concerns. A copy of our Complaints Policy is available upon request.

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9. Refund Policy

• Fees charged cover the entire treatment process, including consultation, advice, safe procedures using evidence-based products, and follow-up care.

• While we strive for excellent results, specific outcomes cannot be guaranteed, and refunds are not offered if expectations are not met.

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10. Zero Tolerance for Aggressive Behaviour

We maintain a zero-tolerance policy towards aggressive, abusive, or threatening behaviour. This includes:

• Verbal abuse, shouting, or offensive language.

• Physical intimidation or assault.

• Harassment, including online abuse.

• Disrespectful or hostile conduct.
  If such behaviour occurs, we reserve the right to terminate appointments immediately and may take further action, including banning clients from the clinic.

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11. Treatment Expectations

• We provide high-quality, evidence-based treatments tailored to individual needs.

• If we determine that:

  • Your expectations cannot be met.

  • The treatment is not in your best interest.

  • A safe or satisfactory result cannot be achieved.
    We reserve the right to decline treatment.​

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12. Cancellation of Treatment

• If aggressive behaviour occurs or expectations cannot be aligned, appointments may be cancelled at our discretion, with no obligation to provide further services.

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Thank you for choosing The Avery Clinic. We are committed to providing professional, ethical, and high-quality care. Should you have any questions regarding these Terms of Use, please contact us at:

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📞 01926 754101 / business whatsapp 07543 204414
📧 hello@theaveryclinic.co.uk
📍 63 Kelvin Road, Cubbington, Leamington Spa, CV32 7TG